Host - Hostess

The Host-Hostess role plays an essential role in our restaurant team by ensuring that Guests expectations are exceeded. You will be focused on optimizing each guest’s experience by enhancing the reservations process, arrival experience, speed of service, communicating guest needs & living out our company purpose of “hospitality from our family to yours”.

Job Responsibilities:

• Welcome and acknowledge all guests promptly and courteously, in accordance with company standards.
• Assist with food and beverage delivery to tables, ensuring accuracy by seat number
• Maintain thorough knowledge of all food and beverage offerings, including ingredients, preparation methods, and potential allergens.
• Wash and sanitize all work areas, tables, tools, knives, and equipment as required.
• Anticipate and address guest and service needs proactively; thank guests with genuine appreciation and communicate clearly and professionally at all times.
• Greet every guest encountered during your shift with a warm, friendly smile.
• Clear and reset tables efficiently, ensuring water glasses are consistently full and tables remain presentable.
• Receive deliveries, properly store perishables, and rotate inventory according to food safety guidelines.
• Set up assigned station with appropriate mise en place and ensure readiness for service.
• Ensure clean wares are stored in designated areas and cabinets.
• Present food, beverages, and table setups in a clean, organized, and visually appealing manner.
• Inspect cleaned dishware and utensils; stack properly and send back any soiled items for re-washing.
• Break down service trays and dishware as needed.
• Escort guests to lobby restrooms as needed.
• Maintain a clean, professional appearance and ensure uniform standards are upheld at all times.
• Read and understand Banquet Event Orders (BEOs) to anticipate special service requirements.
• Follow all hotel procedures for lost and found items and assist with returning them appropriately.
• Coordinate with the team to address guest requests or concerns promptly and efficiently.
• Ensure guest and associate safety by following established safety, emergency, and key control procedures.
• Comply with all company policies, safety protocols, and complete required safety training and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Prior experience in a food and beverage or hospitality setting preferred.
• Strong communication and interpersonal skills.
• Ability to follow instructions and adapt quickly in a fast-paced environment.
• Detail-oriented with a focus on cleanliness, presentation, and guest satisfaction.
• Basic knowledge of food safety, sanitation, and allergens is a plus.
• Dependable and punctual with a team-first attitude.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to maintain a positive and respectful demeanor at all times.

Physical Demands:

• Must be able to lift, push, or pull up to 35 pounds.
• Requires prolonged periods of standing and walking, as well as frequent bending, stretching, lifting, pushing, and pulling.
• Manual dexterity to carry trays, set tables, and handle dishware and glassware with precision.
• Visual acuity to monitor table settings, cleanliness, and presentation standards.
• Ability to work in varying environmental conditions, including exposure to heat, cold, and loud noise levels.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount