Executive Housekeeper

The Executive Housekeeper is responsible for leading the housekeeping team in delivering a consistently clean, safe, and welcoming environment for all guests. This role oversees all aspects of housekeeping operations, including guest rooms, public areas, laundry services, supply management, and team supervision.As a hands-on leader, you will ensure brand standards are met, schedules are executed efficiently, and cleanliness and presentation exceed guest expectations. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours."

Job Responsibilities:

• Conduct daily property walks to inspect guest rooms, public areas, and back-of-house spaces for cleanliness and maintenance issues.
• Inspect completed rooms to ensure adherence to quality standards and readiness for guest arrival.
• Maintain and execute daily, weekly, and monthly inspection programs to uphold brand cleanliness standards.
• Submit and explain the Daily Suite Report, reconciling cleaned rooms with room status.
• Assign rooms and tasks to housekeeping associates at the start of each shift.
• Receive and delegate special requests from the front desk, such as early check-ins, late checkouts, or amenity deliveries.
• Ensure housekeeping carts are properly stocked and organized at all times.
• Report maintenance issues promptly by completing and submitting work orders.
• Coordinate closely with the front office to provide accurate room status updates.
• Recruit, interview, hire, and train new housekeeping associates.
• Prepare team schedules based on hotel occupancy forecasts and track attendance.
• Conduct performance reviews and provide ongoing coaching and support to staff.
• Ensure all associates maintain a professional image, including proper uniforms and name tags.
• Supervise housekeeping team members to ensure all assigned rooms and public areas are cleaned to company standards.
• Conduct monthly inventories of linen, chemicals, and guest room amenities.
• Prepare requisitions and place orders to ensure proper inventory levels are maintained.
• Monitor supply usage and labor efficiency to remain within department budget targets.
• Respond promptly to emails, voicemails, and guest service requests.
• Coordinate with other departments (e.g., maintenance, front office) to resolve service-related issues efficiently.
• Maintain clear and professional communication with team members and hotel leadership.
• Follow hotel procedures for reporting and turning in lost and found items.
• Ensure compliance with safety standards, key security, and confidentiality policies.
• Promote a safe work environment by reporting unsafe conditions, injuries, or incidents.
• Complete required safety training and certifications.
• Greetguests with a friendly, welcoming demeanor at every opportunity.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Minimum 2 years of supervisory or management experience in housekeeping or a related hospitality department.
• Strong working knowledge of housekeeping operations, including guestroom cleaning standards, laundry services, and inventory control.
• Excellent verbal and written communication skills, with the ability to lead a diverse team and interact professionally with guests and colleagues.
• Proficient in using smartphones, computers, and property-level software platforms for communication, scheduling, and reporting.
• Ability to train, motivate, and hold team members accountable to performance and cleanliness standards.
• Strong attention to detail, organization, and time management skills.
• Must be able to work a flexible schedule, including weekends and holidays, based on hotel needs.
• Bilingual (English/Spanish) is a plus.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds.
• Requires frequent and extended periods of standing, walking, bending, reaching, lifting, and stretching.
• Manual dexterity required to operate phones, computers, tablets, and housekeeping equipment.
• Must be able to work in a fast-paced environment with shifting priorities.
• Ability to remain calm and effective under pressure while managing multiple demands.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for Career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer matchExclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts