Evening Social Attendant

As an Evening Social Attendant, you will support the hotel’s evening hospitality hour by preparing and serving food and beverages, including alcoholic drinks, while maintaining a clean, welcoming environment for all guests. This role includes setting up food stations, portioning and storing ingredients, replenishing supplies, and interacting with guests in a friendly, attentive manner.You will ensure that all service and presentation standards aremet while creating a relaxing and enjoyable experience for guests winding down their day. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours."

Job Responsibilities:

• Welcome and acknowledge all guests according to company standards.
• Anticipate and respond to guest needs in a timely, courteous manner.
• Engage guests in a friendly and professional way; thank them with genuine appreciation.
• Process orders and handle payments accurately, following property cash-handling procedures.
• Greet every guest encountered during the shift with a warm, service-minded attitude.
• Prepare and serve food and beverages during evening service, including alcoholic drinks.
• Follow standardized food preparation techniques, including measuring, washing, peeling, cutting, slicing, stirring, and portioning.
• Store food products properly with attention to temperature and spoilage regulations; rotate inventory according to FIFO guidelines.
• Monitor food quality and cooking temperatures; recognize signs of spoilage or improper preparation.
• Clean and reset tables during and after service, ensuring all dining and prep areas are well-maintained.
• Verify legal drinking age by checking accepted forms of ID.
• Prepare and serve alcoholic beverages according to standard recipes and portion guidelines.
• Recognize and respond appropriately if a guest should no longer be served alcohol due to behavior or signs of impairment.
• Maintain cleanliness of prep areas, equipment, refrigeration units, and utensils per local and company health codes.
• Dispose of garbage, maintain sanitation logs, and ensure workspaces are safe and organized.
• Follow all company and safety procedures; report accidents, injuries, and unsafe conditions to a manager immediately.
• Complete all required safety trainings and certifications.Count and balance cash drawers at the end of each shift following property policy.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Communicate and coordinate with other departments as needed to ensure smooth operations.
• Protect guest confidentiality and uphold key security and emergency procedures.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• 1-2 years of experience in a food and beverage role such as restaurant server, bartender, or similar hospitality position.
• TIPS certification required (training provided ifnot currently certified).
• ServSafe certification required (training provided if not currently certified).
• Experience using a point-of-sale system preferred.
• Must be team-oriented, dependable, and possess a strong sense of urgency in a fast-paced service environment.
• Excellent interpersonal and communication skills.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds.
• Requires frequent and prolonged standing, walking, bending, stretching, lifting, and reaching throughout the shift.
• Must maintain visual acuity to operate POS systems and inspect the quality of food and beverages.
• Ability to work in a fast-paced, high-volume environment while maintaining attention to detail.
• Ability to remain calm and professional under pressure or in stressful situations.
• Must be able to work in varying environmental conditions, including exposure to heat (kitchen), cold (storage areas), and loud noise levels.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.