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Guest Service Representative / Front Desk Agent
(Guest Services)
Embark on a great career path in Hospitality!
As a Guest Service Representative, you are the first and last point of contact for our guests, playing a vital role in creating a welcoming, seamless, and memorable stay. From check-in to check-out, you will assist with reservations, respond to guest needs, and ensure every interaction reflects warmth, professionalism, and efficiency.You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”
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Front Desk Agent/Guest Service Representative
(Guest Services)
Embark on a great career path in Hospitality!
As a Guest Service Representative, you are the first and last point of contact for our guests, playing a vital role in creating a welcoming, seamless, and memorable stay. From check-in to check-out, you will assist with reservations, respond to guest needs, and ensure every interaction reflects warmth, professionalism, and efficiency.You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”
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Front Office Manager
(Guest Services)
Join our team as a Front Office Manager!
The Front Office Manager is responsible for overseeing daily front office operations and ensuring exceptional guest service throughout the arrival, stay, and departure experience. This role includes assisting with check-ins and check-outs, addressing guest requests and complaints, supporting team members, and serving as Manager on Duty as assigned.With a focus on leadership, professionalism, and hospitality, you will help drive team performance while ensuring guests feel welcomed and well cared for. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours."
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Night Auditor
(Guest Services)
Join our great team as a Night Auditor!
The Night Auditor plays an integral role in supporting hotel operations during overnight hours. This position is responsible for delivering excellent guest service while also completing nightly financial processes to ensure accuracy and readiness for the next business day.As the overnight representative of the hotel, the Night Auditor balances front desk responsibilities with back-office accounting tasks, helping to maintain a safe, welcoming, and professionally run environment. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”
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General Manager
(General Manager)
Join our team as a General Manager
The General Manager of our hotel is a dynamic, hands-on leader responsible for the successful operation of all hotel departments. This role is accountable for driving revenue growth, optimizing profitability, delivering exceptional guest service, and fostering a culture of associate engagement and operational excellence. Reporting directly to the corporate leadership team, the General Manager must demonstrate strong business acumen, strategic thinking, and the ability to lead and inspire teams while executing on both short-and long-term goals. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours."
careers.napleshotelgroup.com/towneplace-suites-miami-airport/jobs
